CTA Webinar Programme
Join our programme of webinars for practical insights, industry updates and expert advice designed to support CTA members and their businesses.
Calendar
Wednesday 14 October 2026 | 11am-11:45am
Understanding Your Customers: Why Take Part in the CTA Consumer Survey?
CTA is launching a new industry-wide consumer survey designed to give members a better understanding of today’s UK coach tourism customer.
The research will explore the buying intentions, preferences and behaviours of UK coach holiday and day-trip customers, providing valuable insights into what drives bookings, spending and customer loyalty.
Why should you take part?
In this 45-minute webinar, Roy Barker from SPIKE Insight, who has been commissioned by CTA to deliver the research, will explain how the survey works, how CTA members can participate and, importantly, what you will get from taking part.
Every participating CTA member will receive a free report benchmarking their own customers’ responses against the overall survey results, giving you valuable insight into how your customers compare with the wider market.
The webinar will also provide an opportunity to ask Roy any questions you may have about the survey and the participation process.
What will the webinar cover?
The session will cover:
- Who can take part? – Find out which CTA members can participate and how the survey applies to your business.
- How to take part – A simple explanation of the process and what you need to do.
- The timeline – Key dates and what to expect over the coming months.
- What will the survey tell us? – An overview of the areas the research will explore and the insights it is designed to provide.
- Your report – Find out what participating members will receive and how your results will be benchmarked against the overall survey findings.
- Q&A – An opportunity to put your questions directly to the Spike Marketing team.
About SPIKE Insight
SPIKE has more than 15 years’ experience helping the travel sector turn customer data and market research into practical insights that support better marketing and business growth.
Meet the speaker
Roy Barker | Director | SPIKE Insight
Roy Barker is a director at SPIKE, helping travel businesses use customer data and market research to improve marketing, increase repeat bookings, and build loyalty.
Who should attend?
The webinar is open to CTA members and prespective members, including coach operators and suppliers interested in gaining a better understanding of today’s coach tourism customer.
The webinar is free to attend.
We hope you can join us and find out how taking part in the CTA Consumer Survey can provide valuable insights into your own customers and the wider coach tourism market.
Wednesday 2 December 2026 | 11am-12pm
Package Travel Regulations: What Coach Operators Need to Know
Package Travel Regulations (PTR) are an important consideration for coach operators putting together and selling holidays, excursions and other travel arrangements. Understanding when the regulations apply, what constitutes a package and what your responsibilities are can help you navigate the rules and avoid potential pitfalls.
Why should you take part?
In this practical 45-minute webinar, Matt Gatenby, Senior Partner at Travlaw, will provide an overview of the Package Travel Regulations and explain what coach operators need to know.
Matt will look at some of the key changes in recent months, explain how the regulations apply to coach touring and provide practical tips that you can take away and apply to your business.
The session will also include an opportunity to ask questions directly to Matt during a Q&A.
What will the webinar cover?
The session will cover:
- The Package Travel Regulations explained – an overview of their history, purpose and why they matter to coach operators
- What is a package? – understanding the definition of a package and the different elements or “building blocks” that can make up a package
- Recent and upcoming changes – what has changed, what is coming up and how these developments may affect coach operators and coach touring
- Practical tips – useful points to consider when putting together and selling coach holidays and excursions
- Q&A – an opportunity to put your questions directly to Matt
About Travlaw
Travlaw is a specialist travel law firm providing commercially astute legal advice tailored to the needs of the travel industry. The firm advises businesses across a wide range of areas, including Package Travel Regulations, ATOL, commercial and employment law, litigation and intellectual property.
With extensive experience of the travel sector and strong links with industry associations, Travlaw combines specialist legal expertise with a clear understanding of the commercial realities of the travel business.
Meet the speaker
Matt Gatenby | Senior Partner | Travlaw
Matt Gatenby is Senior Partner at Travlaw, with over 25 years of experience in the travel and leisure law industry. In recent years, Matt has led the Commercial & Regulatory aspect of Travlaw’s work – a team highly regarded and ranked in both Chambers and Legal 500.
A popular speaker, Matt is regularly invited to deliver seminars and participate in panel debates, as well as contributing to travel and wider media.
Who should attend?
The webinar is open to all CTA members, although the content will be particularly relevant to coach operators and businesses involved in putting together, selling or promoting coach holidays and excursions.
It may also be of interest to prospective CTA members who would like to gain a better understanding of the Package Travel Regulations and how they apply to the coach tourism sector.
The webinar is free to attend.
We hope you can join us for this practical session and gain a better understanding of the Package Travel Regulations and what they mean for your business.
